FAQs

Product Questions

Q1: What types of flooring can your vacuum cleaners be used on?

Our vacuum cleaners are suitable for hardwood, tile, marble, rugs, and carpets. Many models include adjustable suction levels to suit different surfaces.

Q2: Are the vacuums effective for pet hair?

Yes, our vacuums come with specialized attachments that effectively remove pet hair from carpets, furniture, and hard-to-reach areas.

Q3: Do you offer cordless models? How long is the battery life?

Yes, we offer several cordless vacuum models. Depending on the model, battery life ranges from 20 to 45 minutes per charge, with fast-charging capabilities.

Q4: Are your vacuums lightweight and easy to use?

Absolutely. Most models are compact and weigh between 4 to 8 lbs, making them easy to carry and operate — ideal for everyday use.

Q5: Do your vacuums come with HEPA filters? Are they good for allergies?

Yes, our mid to high-end models include HEPA filters that trap 99.97% of fine dust, pollen, and bacteria — ideal for households with allergy-sensitive individuals.

Orders and Shipping

Q6: How long does it take to process and ship my order?

Orders are processed within 1–2 business days. Standard U.S. shipping typically takes 3–7 business days. A tracking number will be emailed to you once your order has shipped.

Q7: Do you offer expedited shipping?

Yes, expedited shipping (2–3 business days) is available at checkout for an additional fee based on your delivery location.

Q8: Can I change my shipping address or cancel my order?

If your order has not yet shipped, please contact us as soon as possible. Once the order has shipped, we cannot change the shipping address.

Q9: Can I place an order as a gift?

Yes. At checkout, you can select the option to send your order as a gift. We will exclude pricing information and include a gift note if requested.

Usage and Maintenance

Q10: How often should I clean or replace the filters?

Washable filters should be cleaned every 2–4 weeks and replaced every 6 months. Non-washable filters should be replaced every 3–6 months, depending on usage.

Q11: Are the dust bins or bags easy to clean?

Yes, all models feature a one-click dust release system. The dust bins are removable and washable for easy maintenance.

Q12: How do I charge the vacuum? Is the battery replaceable?

Cordless models include a dedicated charging dock or adapter. Charging time is typically 4–5 hours. Some models feature replaceable batteries; please refer to the product manual or contact our support team.

Q13: How can I prevent clogging?

Avoid vacuuming large debris or wet materials. Regularly clean the filters, brush heads, and dustbin to maintain optimal performance.

Warranty and Support

Q14: Do your vacuums come with a warranty?

Yes, all our vacuums include a 12-month limited warranty covering motor defects, battery issues (for cordless models), and manufacturing faults.

Q15: How do I request a repair or replacement under warranty?

Please contact our customer service with your order number, product model, and a brief description of the issue. We will assist you with repair, replacement, or refund procedures.

Q16: What should I do if my product arrives damaged?

Please notify us within 48 hours of delivery. We will arrange for a replacement or refund after reviewing the issue.

Q17: Do you offer user manuals or setup guides?

Yes, each vacuum cleaner comes with a printed manual. Digital copies are available on our website or upon request.

Q18: How can I contact customer support?

You can email us at [email protected] or call us at +1 931-919-7746. Our support hours are Monday to Friday, 9:00 AM – 5:00 PM (EST).

Q19: Can I return the vacuum if I’m not satisfied?

Yes, we offer a 30-day return policy. The product must be in original condition and packaging. Please refer to our Return & Refund Policy for full details.

Q20: Will you restock items that are sold out?

Yes. If an item is out of stock, we will notify you and restock it as soon as possible. You may sign up for restock notifications on the product page.