Return & Refund Policy

Effective Date: July 15, 2025

At VIRUSSHIELD STOREMADE LLC, customer satisfaction is our priority. If you are not entirely satisfied with your purchase, we’re here to help. Please read our return and refund policy carefully to understand your rights and options.

1. Return Eligibility

We accept returns within 30 days of the delivery date under the following conditions:

• The product must be unused, in its original condition, and in the original packaging.
• All included accessories, manuals, and parts must be returned.
• Products that show signs of physical damage, misuse, or unauthorized modification are not eligible for return.

2. Non-Returnable Items

The following items cannot be returned:

• Items marked as final sale or non-returnable at the time of purchase
• Used or damaged products not due to our error
• Gift cards and downloadable digital content
• Custom-labeled or personalized products

3. How to Request a Return

To initiate a return, please contact us at:

• Email: [email protected]
• Phone: +1 931-919-7746

Please include the following details in your message:

• Order number
• Product name and model
• Reason for the return
• Photos (if the item is defective or damaged)

We will respond within 1–2 business days with return instructions and a return address.

4. Return Shipping

• Customers are responsible for return shipping costs unless the product arrived damaged or was shipped in error.
• We strongly recommend using a trackable shipping service and purchasing shipping insurance.
• We are not responsible for items lost or damaged during return transit.

5. Inspection and Approval

Once we receive the returned item, we will:

• Inspect the condition of the product
• Approve or deny the refund request based on the return eligibility criteria
• Notify you via email regarding the result

This process typically takes 3–5 business days after receiving your return.

6. Refunds

• If approved, your refund will be issued to the original payment method within 5–7 business days.
• Depending on your bank or credit card provider, it may take additional time for the refund to appear in your account.
• Original shipping charges (if any) are non-refundable, unless the return is due to our error.

7. Exchanges

We currently do not offer direct product exchanges. If you need a different item, please return the original product for a refund and place a new order.

8. Damaged or Defective Products

If your item arrived damaged, defective, or incorrect:

• Contact us within 48 hours of delivery with photo or video evidence.
• We will cover the cost of return shipping and send a replacement or offer a full refund.

9. Cancellations

• Orders may be canceled before they are shipped.
• If your order has already been shipped, you will need to go through the return process once you receive the item.

10. Contact Us

If you have any questions regarding returns or refunds, please don’t hesitate to reach out:

VIRUSSHIELD STOREMADE LLC

14310 Madison Ave, Unit 301

Lakewood, OH 44107

Email: [email protected]

Phone: +1 931-919-7746