Team & Service Policy

At VIRUSSHIELD STOREMADE LLC, we are more than just a product brand — we are a service-driven, people-powered company dedicated to enhancing your home cleaning experience. Our team and service policy reflect our commitment to professionalism, responsiveness, and long-term customer satisfaction.

1. Our Team: Passionate. Skilled. Customer-Focused.

Our success starts with our people. Based in Lakewood, Ohio, our team is made up of:

• Product Designers & Engineers Focused on developing reliable, user-friendly, and innovative vacuum cleaner models that meet real-life cleaning needs.
• Customer Care Specialists Trained to provide fast, clear, and friendly assistance — whether you have a question before purchase, need setup guidance, or require post-sale support.
• Logistics & Fulfillment Experts Ensuring your orders are accurately packed, shipped on time, and delivered with care.
• Quality Control Inspectors Every unit is tested to meet high performance and safety standards before it leaves our warehouse.

2. Our Service Commitments

We believe great service is as important as great products. That’s why we promise:

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Timely Responses

We respond to all customer inquiries within 24–48 business hours. Whether it’s via email or phone, your concern will be addressed professionally and promptly.

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Clear Communication

We explain all features, warranty terms, and order status updates in clear, simple language — no jargon, no confusion.

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Reliable Return & Exchange Support

Not satisfied? Received a defective product? Our 30-day return policy and dedicated support team will ensure a smooth and fair resolution process.

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Product Guidance & Troubleshooting

We offer simple setup guides and are happy to walk you through product use or maintenance questions, even after purchase.

3. Warranty & Post-Sale Service

We stand by our products. Each vacuum cleaner comes with a 12-month limited warranty, covering:

• Motor defects
• Battery performance issues (for cordless models)
• Structural damages not caused by misuse

To claim warranty service, simply contact us with your order number and product details. We’ll guide you through repair, replacement, or refund options.

4. Ethical & Responsible Operations

We are committed to operating in a responsible and transparent manner:

• No false advertising — all features and benefits are accurately described.
• We do not store customer payment data on our servers.
• We source materials and components from verified, ethical suppliers.
• We value environmental sustainability and continuously explore more eco-friendly designs and packaging.

5. Customer First — Always

Your satisfaction is our top priority. Every improvement in our product or service begins with listening to your feedback. We welcome suggestions and strive to make every interaction with our brand a positive one.

If you ever feel we’ve fallen short, please reach out. We promise to make it right.

Contact Us Anytime

Email: [email protected]

Phone: +1 931-919-7746

Address: 14310 Madison Ave, Unit 301, Lakewood OH 44107

We are here for you — before, during, and long after your purchase.